Improve continuity of care while empowering patients to be their own healthcare advocates.


Conference Agenda


Transitions of care is one of the biggest topics in healthcare today. The Navigating Through Care Transitions: Improving Continuity of Care Conference will bring together the multidisciplinary team for a dynamic and interactive event to learn models of care and innovative processes leading to improved outcomes across the continuum of care and appropriate use of healthcare resources.

This two-day event will provide participants with the tools to:

  • Reduce avoidable hospital re-admissions
  • Focus on patient-centered care
  • Decrease medication errors
  • Increase self-efficacy of patients and family/caregivers
  • Improve patient outcomes
  • Identify the relationship between compassion, kindness, and patient satisfaction
  • To improve continuity of care by empowering patients and their families to be their own healthcare advocates.



By clicking on the registration button you will be taken to our Eventbrite registration page for easy online registration and online payment. There is a service fee for paying and registering online.

* For a reduced service fee, you can register online and select the option to pay by check. Once you have selected the number of tickets and choose to checkout- under payment methods- select pay by check. Mail your check to: The Northwest Hospital Alliance, 2003 Kootenai Health Way, Coeur d’Alene, ID 83814.

Early-Bird Registration Rate (ends 03/01/17) Extended to 04/18/17!: $499
Early-Bird Group Registration Rate (3 or more from the same facility): $480
Onsite Registration Rate (begins 04/19/17): $600

The exciting line-up of topics and presenters focus on patient-centered care and transitions through the complex continuum of care.


Dr. Eric Coleman

Transitions of Care- the Scope of the Problem of poor Quality Care Transition

A six-prong multi-faceted approach to improving quality and safety (that includes meeting the patients at their level, engaging family caregivers, aligning financial incentives, improving cross setting collaboration and communication, building professional competencies and ensuring accountability. 

Don’t reinvent the wheel- Dr. Coleman will share tools and resources available in the public domain.

Stump the doctor to discuss real life scenarios and come up with solutions. 

Eric A. Coleman, MD, MPH, is Professor of Medicine and Head of the Division of Health Care Policy and Research at the University of Colorado Anschutz Medical Campus. He is the Director of the Care Transitions Program, aimed at improving quality and safety during times of care “handoffs”. He also serves as the Executive Director of the Practice Change Leaders. Dr. Coleman was recognized with a 2012 MacArthur Fellowship for his work in bridging innovation and practice through enhancing the role of patients and family caregivers in improving the quality of their care transitions.

Known for the “Coleman Model”, Dr. Coleman is a national speaker and facilitator helping groups to develop and hone their own patient centered transitions of care work.


Allison Massari

Transforming Patient Lives: The Art of Person-Centered Care
Allison Massari takes her audience on a journey, offering tools to rise above any obstacle, and find peace, purpose, and happiness despite turbulent times. She explains, “The power of what you do goes far beyond the technical part of your job. You are healing the places medicine cannot touch. In fact, YOU are the medicine.” As an advocate for both patient and healthcare provider, Allison’s powerful understanding of the essential nature of patient-centered care fortifies audience members, offering applicable tools for managing change, adversity, and the everyday challenges of being human.

Allison is on the “Best Keynote Speakers” List
Named One of the Top 10 Best Speakers in North America for Motivation – M&C Magazine.

Exploring Equity, Diversity and Inclusion in Nursing and Nursing EducationAckerman-Barger 17_72
Piri Ackerman-Barger, PhD, RN, is an assistant clinical professor at the UC Davis Betty Irene Moore School of Nursing. She is an expert at teaching methodology in health sciences, social determinants of health, collaborative practice and organizational change. A much sought after speaker, in this talk Piri will tie in aspects of equity, diversity and inclusion and how it relates to perceptions and impacts care.




Joan Agee, DNP, RN, CNORReducing Chronic Obstructive Pulmonary Disease 30-Day Readmissions. A Nurse-Led Evidence-Based Quality Improvement Project
Joan Agee, DNP, RN, CNOR, is Vice President of Patient Care Service/ and Chief Nursing Officer for St. Joseph’s Regional Medical Center, Lewiston, ID.

Chronic obstructive pulmonary disease (COPD) is a debilitating disease resulting in frequent hospitalizations and increased healthcare costs. As leaders of multidisciplinary teams, acute care nurse leaders are challenged to reduce readmissions and costs. In October 2014, the Centers for Medicare and Medicaid Services expanded readmission penalties for 30-day readmissions to include COPD, making this an important issue for nurse leaders. Joan will describe how a regional medical center was able to decrease COPD readmissions, and is beginning to use this model with other chronic disease programs.

Nicole Pelly_smPalliative Care: The Stories of Our Patients Matter
Nicole Pelly, M.D., is a Palliative Care Physician and Pediatric Anesthesiologist. She believes in creating and innovating our healthcare system to empower the stories and lives our patients. Currently, she works in the Kootenai Clinic Outpatient Palliative Care Clinic where she focuses on listening to patients and helping them create quality and joy in their lives. Dr. Pelly is a graduate of the University of Washington Palliative Care Center of Excellence Training Program.




Michael Meza

Benchmarking Communication and Collaboration for the Benefit of Patients, Community and the Health Care System 

Dr. Michael Meza joined forces with Heritage Health as the Director of the Post-Acute Care department and more recently has the privilege of serving at their Chief Medical Officer.

Dr. Meza enjoyed 16 years of practicing full spectrum family medicine while providing care in the clinic, hospital, emergency department and Skilled Nursing Facility. In January 2012 he began to focus his work on advancing care for the elderly. He continues to build a health care team to support the needs of “the greatest generation” in many of the Post-Acute Care facilities in our communities. This includes Skilled Nursing Facilities and Assisted Living Facilities. He continues to work collaboratively with Kootenai Health through the Community Partners group to insure a smooth transition for patients discharged from the hospital and admitted to these types of facilities. He strives to provide timely, quality care in the most respectful way. Dr. Meza is also the chairperson for the Quality / HIT committee for the newly formed Kootenai Care Network.

Who Should Attend:

The conference is open to anyone engaged in improving health care quality and transitions of care.
This includes: Physicians, nurses, pharmacists, nurse practitioners, case managers, care navigators, discharge planners, social workers, therapists, and administrators representing hospitals, clinics, skilled nursing, rehabilitation, home health, palliative care, and hospice organizations.


The Coeur d’Alene Resort
115 South 2nd Street, Coeur d’Alene, ID 83814

Special Room Rates:

Lake Tower $159.00
Park Tower $ 139.00
North Wing $119

Individual reservations can be made by calling the Resort’s reservation desk at 888-965-6542. 
To secure these special rates, you must reserve by March 9, 2017.

Check- In: 4:00 p.m. and Check- Out: 12:00 Noon.

The room rates are subject to State & Lodging Tax and Surcharge.

Cancellation Policy

Cancellation requests must be submitted in writing to the Northwest Hospital Alliance.
By email: nwhospitalalliance@gmail.com
By regular mail: Northwest Hospital Alliance, 2003 Kootenai Health Way, Coeur d’Alene, ID 83814

Cancellations received by close of business on Friday, March 30, 2017 will receive a full refund, minus a $30 administrative fee. No refunds will be made for cancellations received after Friday, March 30, 2017.

Thank You to Our Event Sponsors!

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A Special Thanks to our Exhibitors!

CapTel, Comfort Keepers, Garden Plaza, Good Samaritan Silver Village, Hospice of North Idaho, Kindred at Home, Kindred Nursing and Rehab Mountain Valley, Kindred Transitional Care, LifeNet Health, Life Care Center Centers of North Idaho, North Idaho Advanced Care Hospital, North Idaho College, Onsite for Seniors, Option Care,  Pacific Source, Spacelab, Sullivan Park Care Center, and Valley Vista Care.

Coffee Break Sponsor: Yellowstone Insurance